Privacy Policy – Connect 5G SMS Notifications

Connect 5G is committed to protecting the privacy of our customers and employees. This Privacy Policy outlines how we collect, use, and protect personal information related to our SMS notification system for support ticket updates.

1. Information We Collect

We may collect the following personal information for the purpose of sending SMS notifications:

• Full name
• Mobile phone number
• Email address
• User type (Customer or Employee)

This information is collected through our onboarding process, via consent forms submitted by users, or through direct communication with our support team.

2. Use of Information

The collected information is used solely to send transactional SMS messages related to support tickets created or updated in our Jira system. These messages may include:

• Ticket creation alerts
• Status updates
• Resolution notifications

We do not use this information for marketing or promotional purposes.

Message Frequency: Messages are sent as needed based on ticket activity. Frequency varies depending on support case volume.

Message and Data Rates: Standard message and data rates may apply as determined by your mobile carrier.

3. Consent

Users provide explicit consent to receive SMS notifications by:

• Completing our digital consent form at https://forms.office.com/r/vgT9M0hvbq
• Confirming consent during the onboarding process
• Providing written consent via email

Consent includes acknowledgment that:

• Messages are transactional and related to Jira ticket management
• Standard SMS rates may apply
• Users can opt-out at any time

Consent is recorded and stored securely in our systems.

4. Opt-Out Process

Users who wish to stop receiving SMS notifications can:

• Reply STOP to any SMS message (processed automatically and immediately)
• Email [email protected]
• Submit an opt-out request via our form: https://forms.office.com/r/jvpn9Wicvw

Opt-out requests via email or form are processed promptly, and users are removed from the notification list within 48 hours on business days. Replies to STOP are processed immediately by our SMS provider.

5. Data Protection

Connect 5G implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized personnel only.

6. Data Retention

Personal data collected for SMS notifications is retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once a user opts out or their account is closed, their phone number is removed from our active notification system.

7. User Rights

Users have the right to:

• Access their personal data
• Request correction or deletion of their data
• Withdraw consent for SMS notifications at any time
• Request information about how their data is being used

To exercise these rights, users may contact [email protected].

8. Third-Party Service Providers

Connect 5G uses Twilio as our SMS service provider. Twilio processes phone numbers and message content solely for the purpose of delivering SMS notifications. Twilio's privacy practices are governed by their own privacy policy available at https://www.twilio.com/legal/privacy

We do not share your personal information with any other third parties.

9. Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Phone numbers are shared only with our SMS service provider (Twilio) for the sole purpose of delivering transactional notifications related to support ticket management.

10. Changes to This Policy

Connect 5G may update this Privacy Policy from time to time. Any changes will be posted on our website at https://connectvg.com/privacy-policy-sms and will take effect immediately upon publication. We encourage users to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Connect 5G SMS Privacy Team
Email: [email protected]
Website: https://connectvg.com

12. Compliance

This Privacy Policy is designed to comply with applicable data protection laws including GDPR (General Data Protection Regulation) and LGPD (Lei Geral de Proteção de Dados). Connect 5G is committed to respecting user privacy and maintaining the security of personal information.

For more information about our SMS notification enrollment process, visit: https://connectvg.com/sms-enrollment