SMS Notification Service

Stay informed about your Jira support tickets

Connect 5G sends automated SMS notifications to alert team members and customers about Jira support ticket activities in real-time.

What You’ll Receive

• New Tickets: instant alerts when new support tickets are created and assigned to you or your team
• Status Updates: notifications when ticket status changes, priorities are updated, or new comments are added
• Resolutions: confirmation messages when your tickets are resolved or closed

How to Enroll

Enrolling in our SMS notification service is quick and easy:

• Complete the enrollment form (link below)
• Provide your phone number and confirm your consent
• Start receiving notifications — your number will be added to our system within 24 hours

By enrolling, you agree to receive transactional SMS messages from Connect 5G. Standard message and data rates may apply as determined by your mobile carrier.

Enroll in SMS notifications

Message Frequency

Message frequency varies based on your support ticket activity. You may receive:

• Active periods: multiple messages per day during high ticket volume
• Normal periods: a few messages per week
• Quiet periods: no messages when there are no ticket updates

All messages are transactional and directly related to your support tickets — we never send marketing or promotional content.

How to Opt-Out

You can stop receiving SMS notifications at any time using any of these methods:

• Reply STOP to any SMS message (instant and automatic)
• Email us: [email protected]
• Submit an opt-out form: Opt-out form

Opt-out requests via email or form are processed within 48 hours on business days. STOP replies are processed immediately.

Privacy & Data Protection

Your privacy is important to us. We:

• Only use your phone number for sending ticket-related notifications
• Never share your information with third parties for marketing purposes
• Store your data securely with restricted access
• Comply with GDPR, LGPD, and other data protection regulations

For complete details, please review our Privacy Policy.

Contact Information

If you have any questions about our SMS notification service, please contact:

Connect 5G SMS Privacy Team
Email: [email protected]
Website: https://connectvg.com

Last updated: October 17, 2025